Frequently Asked Questions

Please have a look at the most frequently asked questions. If you need further assistance and/or information, please don't hesitate to contact our Exhibitor Support Team at exhibitor-support@isc-group.com. Keep in mind that each question answered in advance is one less problem to be solved on-site! 

 

Which hall is the exhibition in?

Exhibition Hall 3.0. Click here to see a property plan. 

Is a booth included in my exhibitor/sponsor package?

Please click here to find out what is and what is not included in your package. 

As an exhibitor, can I have my logo in the exhibitor listing on the ISC 2017 website?

This is a benefit only available to sponsors. If you are interested in upgrading to a sponsorship package, please contact Mrs. Anna Schachoff at anna.schachoff@isc-group.com.

 

Additionally, you can purchase an online banner to increase your company's visibility on our website. If interested, please contact Mrs. Anna Schachoff.

How can I access the ISC 2017 attendee list?

The attendee list is included in all sponsorship packages and can be purchased by ISC 2017 exhibitors. Please contact Ms. Anna Schachoff (anna.schachoff@isc-group.com) to purchase the list. 

 

You will be able to download the list from your  exhibitor login starting from May 17, 2017. The list will be updated automatically once someone registers and opts in to share their contact details with our sponsors and exhibitors. 

 

Important! Privacy Policy (Attendee List): The contact data contained on the ISC 2017 pre-registration list is proprietary and may not be sold. This information is provided to sponsors/exhibitors as part of their exhibitor or sponsor agreement and is only for use in email campaigns to promote the Exhibitor’s/Sponsor’s participation at ISC 2017. The Exhibitor/Sponsor agrees that they will not disclose, transfer, duplicate, reproduce, sell, loan, or retain any portion of the attendee email list in any form whatsoever. The attendee list is to be used only by the end of the ISC 2017 event.

Is co-exhibitor registration mandatory?

Yes, please refer to this page for further details. 

Do I need to register booth staff?

Yes, all participants attending ISC 2017 must be registered. Upon arrival each participant must check in personally at the registration desk to receive a badge.

 

No access will be granted without a badge. Please register your staff via the exhibitor login starting March 1, 2017. You received your company's login information by email.

How do I register my booth staff?

Registration will be available from March 1, 2017 via the exhibitor login. There you can register your booth staff with the login information that your company's main contact received via email. Vouchers can be redeemed via the exhibitor login.

Do I need a special badge for build up/dismantle days?

Yes, badges are required for build-up and dismantle days. Please click here for more details. 

Can I invite/register guests with the passes included in my package?

Yes, you can apply the passes that are included in your package to any staff or guest of your choice. Registration will be available starting March 1, 2017 via the exhibitor login. There you can register your booth staff and guests with the login information that your company's main contact received via email.

Is there security provided for my booth?

General fire safety and security for the exhibition hall will be maintained during the move-in, exhibition and move-out days. Additional security services must be provided by the exhibitor and can be ordered here.

Can I serve alcoholic drinks at my booth?

ISC 2017 regulations prohibit the distribution of alcoholic beverages in the exhibition hall, unless the exhibitor ordered such services from Accente Gastronomie Service GmbH.

 

Can I serve food at my booth?

ISC 2017 regulations prohibit the distribution of food in the exhibition hall, unless the exhibitor ordered such services from Accente Gastronomie Service GmbH.

Can I have music at my booth?

Yes, as long as it does not disturb any neighboring booths. If any sound is too loud or offensive, you may be asked to turn it down or off. Please note: It is not allowed to play any music which is protected by the music authors rights society (GEMA).

When can I start building my booth?

Please refer to the exhibition time schedule  or this map for further information.

When can I dismantle my booth?

As early as Wednesday, June 22, 2017 at 6:30pm. Please refer to the exhibition time schedule for further information.

Is there catering provided for exhibitors in the exhibition hall?

Yes, the following catering is provided for exhibitors in the exhibition hall:

 

Monday, June 20, 2017 3pm to 8:30pm Coffee break and Reception
Tuesday, June 21, 2017 10am to 6pm  Coffee break morning, lunch and coffee break afternoon
Wednesday, June 22, 2017 10am to 6pm  Coffee break morning, lunch and coffee break afternoon

 

If you would like something outside of these hours, please check the nearby Skyline mall 

Can I bring food or drinks into the event center?

Only for personal use and only during build-up and dismantling hours. Otherwise, please place your order with Accente Gastronomie Service GmbH.

Please note: food delivery personnel will not be allowed inside the exhibition hall.

Is catering provided during build up and dismantle?

ISC 2017 will NOT provide food or drinks to booth building staff – this is the exhibitor’s responsibility. For your convenience, Café Orange, a self-service counter in the Foyer of Hall 3, will be open during build-up (Sunday, June 18, 8am-8pm; Monday, June 19, 10am-3pm) and dismantle (Wednesday, June 21, 6pm-10pm). You can purchase food and drinks on your own account at this facility.

 

Please note: food delivery personnel will not be allowed inside the exhibition hall.

 

How can I access the event center to build up my booth?

Please pick up build-up badges at Gate 1 (Tor 1) on the South side or Gate 8 (Tor 8) on the North side of Hall 3.0. Event badges can be picked up at the registration desk in the Foyer of Hall 3.0. 

 

The official build-up day for all exhibitors is Sunday, June 19. Sponsors and booths larger than 24 sqm are allowed to build-up on Saturday, June 18. Please also have a look at the exhibition time schedule

 

What are the daily opening times of the event center during ISC?

The event center will be open at 7:30am and will close at 8:00pm daily.

How and when can I access my whisper suite?

Please click here for detailed information on whisper suites. 

How and when can I access my meeting room?

Meeting rooms can be accessed directly from the Forum and Hall 3 . To be certain, please verify the exact location with your contact, Mr. Josiah Tabor:

 

Mr. Josiah Tabor
Office: +49-621-180686 13
Mobile: +49-178-1349080
E-mail: josiah.tabor@isc-group.com

 

Meeting Room Hours

Monday, June 20             8:00am - 8:00pm

Tuesday, June 21            8:00am - 8:00pm

Wednesday, June 22       8:00am - 8:00pm

What is the dress code for ISC 2017?

The dress code is semi-casual. 

When and where will the next ISC High Performance take place?

In 2018, ISC High Performance will take place in Frankfurt. Save the date! 

 

ISC High Performance 2018: June 24 - 28, 2018